Refund Policy
Refund Policy – MonsieurTravel.com
At MonsieurTravel.com, we understand that plans can change, and we are committed to providing a fair and transparent refund policy for our valued customers. Please review the following details regarding our refund process:
Flight Cancellations:
If your flight is canceled by the airline, we will work diligently to secure a full refund for you. The refund amount will be subject to the airline’s policies and the type of ticket purchased.
Customer-Initiated Refunds:
If you decide to cancel your flight, refunds will be processed based on the fare conditions set by the airline. Certain tickets may be non-refundable, while others may be eligible for a partial or full refund.
Refund Eligibility:
To be eligible for a refund, the cancellation must be made within the specified time frame and must adhere to the terms and conditions of both the airline and our agency.
Processing Time:
Refund processing times vary depending on the airline and payment method used. While we strive to expedite the process, it may take several weeks for the funds to reflect in your account.
Service Fees:
Our agency may charge a service fee for processing cancellations and refunds. This fee covers administrative costs associated with managing your booking.
Refund Requests:
To initiate a refund request, please contact our customer service team via [contact details]. Provide your booking reference, and our team will guide you through the process.
Non-Refundable Services:
Some services, such as booking fees or certain ancillary services, may be non-refundable. Please check the terms and conditions of each service when making a reservation.
Special Circumstances:
In cases of special circumstances, such as medical emergencies or unforeseen events, we may assess refund requests on a case-by-case basis, considering the situation and any supporting documentation.
Communication:
We will keep you informed of the refund status throughout the process, providing updates on the progress of your request.
Please note that these policies are subject to change based on airline policies and industry regulations. We recommend reviewing the specific terms and conditions associated with your booking for the most accurate and up-to-date information.
If you have any questions or concerns, feel free to reach out to our customer service team for assistance.